Trusted by 60+ enterprises across India
Sprio answers in under a second, speaks Hindi, Hinglish and regional languages, and takes action on the call, 24/7.
Built on one foundation, voice and messaging that speak India's languages and take real action.
Picks up in under a second, holds a natural conversation in Hindi or Hinglish, and completes the task on the call.
Sends confirmations, reminders and payment links, and keeps the conversation going on chat.
Track answer rates, resolution and sentiment across all your agents in one dashboard, and tune flows over time.
An AI voice agent is software that handles and makes phone calls automatically, without a human agent on the line. Businesses across Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune and tier-2 cities are deploying voice agents to handle thousands of calls a day. The AI understands the caller's words in natural language, including Hindi and regional languages, holds a real conversation, and takes action on the same call, making bookings, updating the CRM and sending WhatsApp confirmations.
Unlike a classic IVR (Interactive Voice Response) system that makes customers press buttons, an AI voice agent is conversational. For Indian businesses handling high call volumes in multiple languages, a voice AI agent like Sprio replaces an entire inbound or outbound call-centre team at significantly lower cost. See how Sprio's full AI platform works →
Missed calls, long hold times and rigid IVRs push customers straight to competitors, costing Indian businesses thousands of crores a year. It is not the volume of calls that is the problem, it is the capacity to handle them.
hang up when kept on hold for more than 2 minutes. LiveAgent 2025 ↗
call-abandonment rate at Indian call centres, 1 in 5 to 1 in 8 callers give up. LiveAgent 2025 ↗
Indian SMBs miss a large share of inbound calls during peak hours, weekends and after business hours. Every missed call is a customer lost.
Callers across India have very low tolerance for hold music. Long waits are the single biggest driver of churn. Source ↗
"Press 1 for English, 2 for Hindi." Customers hate IVR. It lowers resolution rates, raises frustration, and still needs a human at the end.
An agent in India costs ₹25,000-50,000/month, handles 60-80 calls a day and needs constant management. Sprio handles unlimited calls for far less.
Not a chatbot with a voice bolted on. A voice-first agent that understands intent, switches languages mid-sentence, and does the work.
No "press 1 for sales." Sprio understands spoken intent in the first few words, handles interruptions and objections, and keeps full context through the call.
Hindi, Hinglish, Tamil, Telugu, and more, with code-switching mid-sentence, the way your customers speak.
Books, reschedules, raises tickets, updates the CRM and fires WhatsApp, live, before the call ends.
HubSpot, Salesforce, Zoho, Google Sheets and webhooks. Connect in minutes, no rebuild.
Hands off to a human with full context and transcript, so nobody repeats themselves.
Four things, in the time it takes a human to say hello.
No ringtone, no hold music. Sprio picks up, recognises the number and pulls history from your CRM before the caller finishes their first word.
Multilingual understanding detects what the caller wants, in Hindi, Hinglish or a regional language, without menus or keywords.
Checks availability and stock, books and reschedules, raises tickets, updates records and sends confirmations while still on the line.
Sends a WhatsApp or SMS confirmation, writes the summary and sentiment to your CRM, and flags anything that needs a human.
Built for volume, compliance and the accents of real India.
Handle spikes across BFSI, real estate, healthcare and D2C, no hiring, no training, no queue. Every caller answered.
DPDP-aligned consent, DND scrubbing, encryption in transit, and a searchable audit trail of every call.
Connects to your CRM and internal tools to take real actions, update records and book, not just talk.
Your customers don't speak in one language, and neither does Sprio. It follows code-switching mid-sentence and replies in the same register.
Sprio connects to your existing CRM, calendar and communication tools. No ripping and replacing, it plugs in and works alongside what you have.
ZIndia's most-used CRM. Sprio logs every call, updates contacts, and moves leads through Zoho pipelines automatically.
FCreates and updates Freshsales contacts and deals after every call, with full call notes synced automatically.
LPopular with Indian real estate, education and BFSI teams. Pushes call outcomes and lead scores into LeadSquared.
SFor larger enterprises. Sprio creates call activity records, updates opportunity stages, and triggers flows.
HSyncs call data, contact properties and deal stages into HubSpot. Works with free and paid tiers.
WSends confirmations, reminders and payment links during or after every call. India's most important channel.
Tap a sector to see the agents Sprio runs there.
India has 500M+ active bank account holders, 150M+ mutual fund investors and 60M+ active loan accounts. Every one of them needs timely outreach, but human calling at this scale is impossible. Sprio makes it automated, compliant and personalised.
Calls mutual fund investors 3 days before SIP due date when the mandate is about to lapse. Explains consequences, offers a payment link, and re-activates the mandate, recovering AUM that would otherwise be lost.
Calls borrowers 7 days before EMI due date with a friendly reminder. Handles payment queries, offers restructuring options, and collects payment via WhatsApp link, preventing NPAs before they happen.
Deals with periodic re KYC verification calls as required by SEBI. Validates identity information, elaborates on documents required, allows for in-branch or video KYC, and provides reminders to collect documents.
Calls new cardholders who have not made their first transaction within 14 days. Explains benefits, offers activation incentives, answers queries, and increases activation rates, a direct impact on interchange revenue.
Notifies policyholders 30, 15, and 7 days prior to policy renewal. Significantly reduces policy lapse rates by explaining coverage, providing payment link, dealing with objections to premium increases, and confirming policy renewals.
Identifies eligible borrowers with good repayment history and calls to offer a pre-approved loan top-up. Explains terms, collects interest, schedules a callback for final processing, fully automated cross-sell.
India's government and public sector handles billions of citizen touchpoints every year, from electricity bills to pension verification to vaccination drives. Sprio makes large-scale citizen outreach fast, multilingual and cost-effective.
Notifies households 5 days prior to disconnection for non-payment. Describes the situation in local language, provides payment methods, sends payment link through WhatsApp and confirms payment so no disconnection occurs.
Reminds pension beneficiaries about the requirement of annual Jeevan Pramaan certificate. Describes the process of digital submission of Aadhaar and schedules appointments for banks visits and ensures that pension isn't suspended due to non-submission.
Outreach phone calls to relevant beneficiaries for vaccinations (flu, measles, hepatitis). Provides camp agenda, verifies attendance, deals with language issues and provides location information through WhatsApp.
Calls property owners before the due date with their outstanding tax amount, offers a payment link, answers queries about exemptions, and confirms payment, reducing municipal revenue leakage.
Proactively calls citizens who filed service complaints (water leak, road repair, street light) with a real-time status update, reducing repeat complaint calls to call centres and improving satisfaction scores.
Notifies beneficiaries of government welfare schemes (PM Awas Yojana, PMJDY) to verify the eligibility information, confirm the benefits received, and alert against discrepancies thus avoiding fraud and allowing only genuine beneficiaries to receive benefits.
India has 140M+ farming households, most of them in areas with low internet penetration but high mobile phone usage. Voice is the most accessible channel for rural India. Sprio is built for it.
Notifies the farmers with advisory received by them for weather conditions on their local language or their local dialect. Personalized, by crop type and region, alerts regarding incoming rainfall, pest occurrence or recommended spraying timings. No app is required, works entirely over voice.
India has 7.75 crore operational Kisan Credit Cards as of March 2024. This agent calls KCC holders before their card expires. Explains the renewal process, documents required, and schedules a bank visit, preventing farmers from losing access to subsidised credit at the start of the sowing season.
Farmers dial or are called by mandi officials on a daily basis to get the updated mandi prices of their crops at their nearest APMC. Assists farmers with timely decisions to sell without relying on the Internet and without the need for smart phones.
Validates orders for fertilizers, seeds and pesticides from agri-input dealers. Ensures delivery information, payment verification and delivery notifies, cutting down cancellation and better dealer order management.
Contacts farmers registered under PM-KISAN to check information linked to Aadhaar and bank account. Flags discrepancies that would block the next instalment, helping farmers receive their entitled benefit on time.
Helps FPOs coordinate with member farmers, calling for meeting reminders, procurement schedule updates, quality standard briefings, and payment confirmations entirely by voice in the local dialect.
As per Mordor Intelligence, India's D2C e-commerce market reached $80 billion in value for 2024 and is expanding at a compound annual growth rate of 25% but the churn rates are still high. Passive churn is the most expensive type of churn for subscription businesses: when a customer simply forgets to renew, but not because they decided to cancel.
Calls churned OTT subscribers (who cancelled or let their subscription lapse). Presents personalised win-back offers based on their viewing history, offers a discounted renewal link via WhatsApp, and reactivates with one click.
Calls members 2 weeks before membership expiry. Offers early renewal discounts, handles objections about usage frequency, presents upgrade options, and processes renewal via payment link, reducing gym membership churn.
Reminds EdTech subscribers that haven't logged in for more than 14 days. Supports them in their studies - provides them with a personalised study plan, if necessary, escalates to human counsellor and assists the learner to reconnect with their course.
Touches customers who are about to renew their subscription for a monthly D2C box of health supplements, beauty products, pets, etc. Questions the degree of satisfaction, applies retention offer and processes the renewal, without any human intervention.
Reminds customers to redeem their reward points before they expire. Describes what they are able to redeem, provides them with a direct link to redeem it via WhatsApp and confirms the redemption, which boosts customer interaction while minimizing any loss of goodwill.
Reaches out to happy customers and welcomes them to join the program. Describes the incentive, shares their special referral link through WhatsApp, and calls them to thank them for their referral, when someone becomes a customer.
According to India's National Commission on Population, India's geriatric population is projected to reach 17 crore (170 million) by 2026 and the number of older citizens is on the rise. Voice, not apps, are the appropriate interface in massively under-served markets such as senior care, medication adherence, and mental wellness.
Telephones older persons at a fixed time daily. Inquires about their state of mind, verifies any signs of pain or discomfort, flags answers that indicate a medical issue, and sends a daily report to family, giving families peace of mind remotely.
Reminds diabetics, hypertensives and cardiac patients to take their medication. Reminds them to take the medication, checks for side effects, sets medication reminders and notifies the physician if they forget more than a certain amount.
Follows up with mental health therapy clients between sessions. Has a structured well-being questionnaire, identifies urgent responses to therapist during session and ensures continuity of care between sessions.
Notifies blood donors when a particular blood group is required in the urgent. Explains the requirement, checks eligibility (last donation date, health status), and schedules a donation appointment, saving critical time in emergencies.
Follows up with patients following home nurse visits to ensure care was provided, gather feedback, document any issues with home care provider and arrange subsequent visit, ensures quality control, throughout a distributed home care network.
Calls individuals who have not had a routine health check in over a year. Explains the importance of screening, presents affordable health package options, and books a diagnostic centre appointment with a home sample collection option.
India's manufacturing and FMCG sector manages millions of dealer, distributor and retailer relationships manually. Every beat visit, order reminder and payment collection call is a cost centre. Sprio automates the entire chain.
Calls dealers when their estimated inventory runs low based on purchase history and season. Presents the latest scheme, takes the reorder, confirms delivery date, and updates the field team, reducing stockouts at the retail level.
Calls distributors 3 days before and after due date on outstanding invoices. Explains the outstanding amount, offers payment link, handles partial payment requests, and escalates to the sales rep only if unresolved after 3 attempts.
Calls dealers and channel partners mid-month to share their current vs target performance. Highlights what incentive they get if they close the gap, and offers scheme details, motivating secondary sales.
Reaches out to suppliers to verify raw material dispatching timetables, shipment information and expected delivery dates. The flag up to the procurement team in real time, thus minimising production line stoppages due to unexpected procurements.
Calls field sales representatives at the start of each day to confirm their beat plan, flag priority outlets for the day, and collect the previous day's outlet visit data, replacing manual morning standup calls from managers.
Inquiries to retailers following delivery to ensure that goods are received in good condition, quantities are correct and quality complaints are noted, creating a real-time quality feedback loop from the last mile to the factory.
India's live entertainment market, from IPL to music festivals to corporate events, handles millions of ticket buyers and attendees. Automated voice outreach is the fastest way to confirm, remind and upsell.
Notices to all ticket holders 48 hours prior to a match or game. Records attendance, provides gate and entry information, responds to common questions about parking and merchandise, and recycles hospitality upgrades, on any volume, at any time.
Organizes RSVPs for music festivals and multi-day events. Confirms attendance, provides details of wristband collection, upsells travel and hotel packages, and sends day-of logistics through WhatsApp, all of which are automated.
Reminds all registered people to attend corporate events, product launches and awards shows. Manages dietary requests, event choices and plus one requests, improving event ops teams by 10x.
Invites all vendors (caterers, photographers, decorators, transport) 24 hours prior to the wedding to confirm their arrival time, number of people and delivery time frame, getting rid of the hectic wedding coordinator's WhatsApp group!
Calls registered players for online and offline gaming tournaments to confirm their slot, explain rules, collect team details, and send bracket information via WhatsApp, handling thousands of registrations without a single coordinator.
Takes phone calls for inbound and outbound confirmation of darshan slots in big temples. Handles queries on timings and booking of prasad, gives VIP darshan in their native language, without the formation of queues and handling thousands of pilgrims daily.
There are 1.5 crore+ active GST registrations and 7.28 crore+ ITR filers along with millions of companies having compliance requirement. Voice is the channel for viable automation and outreach is the most deadline-driven.
Calls clients of CA firms and tax filing platforms before the July 31st deadline. Reminds them to share documents, offers a document upload link via WhatsApp, schedules a call with the CA, and follows up until filing is complete.
Sends SMS to the Registered Businesses prior to deadlines for filing Monthly/Quarterly GSTR. Describes the consequences of late filing, tells if return is complete, sets up a phone appointment with accountant if necessary.
Calls company directors and secretaries before MCA/ROC filing deadlines for annual returns and board meeting compliance. Explains the outstanding filings, documents needed, and connects them with the CS firm handling their compliance.
Contacts with attorneys about pending documents for current cases, real estate, trademark applications, arbitration cases. Provides a precise list of requirements, communicates with a checklist through WhatsApp and checks in every day.
Reaches out to the small business owners who have initiated the Udyam MSME registration but haven't completed. Provides explanation of the value of completing the registration process, guides through the remaining registration steps and links with a registration consultant.
Responsible for arranging statutory and internal audit days of CA firms. Shares coordination with the audit team, provides calendar invites, verifies documents, and re-schedules when necessary - minimizes audit cycle time.
| Sprio Voice AI | Traditional IVR | Human call centre | |
|---|---|---|---|
| Answers in under 1 second | ✓ | Partial | ✕ |
| Natural two-way conversation | ✓ | ✕ | ✓ |
| Hindi, Hinglish & regional | ✓ | Partial | ✓ |
| Works 24/7 | ✓ | ✓ | ✕ |
| Unlimited concurrent calls | ✓ | Partial | ✕ |
| Cost per call | Lowest | Low | High |
India runs on phone calls. Every sector, from banking to agriculture to healthcare, relies on voice as its primary customer touchpoint. AI is about to automate all of it.
India's telecom base crossed 134 crore, the second largest in the world and the most critical voice market. TRAI ↗
India's AI market is growing 25-35% CAGR and is projected to reach $17 billion by 2027. NASSCOM-BCG ↗
Valued at ~$50 billion in 2024, projected to reach $139 billion by 2033. Voice AI is the biggest structural change this sector has seen. Astute Analytica ↗
Book a free demo and we'll show you a live call in Hindi, Hinglish or your regional language, in your specific industry, in under 10 minutes.
Book a free demo →All outbound calls include DND scrubbing and consent flows. Calling is handled responsibly, with full call logs available for review.
Designed around the DPDP Act, 2023. Data minimisation, consent and opt-out built into each call flow.
Sprio has offices in Bengaluru and Boston, with local teams in both regions supporting businesses.
Sprio follows enterprise-grade security practices and offers custom compliance options for larger organisations.
