Your privacy, explained clearly

1. Information we collect

We collect information you provide, such as your name, mobile number, email, addresses, account details, product enquiries and support communications. For purchases, we process order details, payment method, transaction references, returns and delivery history.

Authorised payment providers may collect card or banking details directly under their own privacy practices. We may also receive device, browser, IP address, language, page-view, referral, approximate-location and cookie information.

2. How we use information

• Create and secure your account.
• Process, deliver, track, cancel and refund orders.
• Provide support and important service updates.
• Improve search, recommendations and website performance.
• Prevent fraud, misuse and security incidents.
• Meet accounting, tax and other legal obligations.

3. When information is shared

We do not sell or rent personal information. We may share only what is reasonably necessary with sellers fulfilling your order, logistics partners, payment processors, hosting and technology providers, communication vendors, professional advisers and authorities where required by law.

4. Cookies and communication choices

Cookies help keep you signed in, remember preferences, maintain your cart, measure performance and prevent abuse. Blocking cookies may affect account, cart or checkout features.

You can opt out of promotional messages using the option provided. We may still send essential account or order messages.

5. Retention and security

We keep information as long as needed to provide services, resolve disputes, prevent fraud and meet record-keeping duties. We use reasonable administrative, technical and physical safeguards, but no online service is completely risk-free.

6. Access, correction and deletion

You may ask to access or correct your information and, where applicable, request deletion or restriction. Certain transaction or legal records may need to be retained.

7. Changes to this policy

We may revise this policy when our services or obligations change. The updated date appears at the top; material changes may also be notified through the website or your registered contact details.