Returns without the confusion

1. Return window

Contact us within 2 calendar days after delivery. Later requests may be declined unless applicable law requires otherwise.

2. Return eligibility

The item must be unused and in the condition received, with seals, labels, accessories and original packaging intact. Keep your invoice or proof of purchase.

For a damaged, defective, expired or incorrect item, contact us immediately. Photos of the parcel, shipping label and product—and an unboxing video when available—help us review faster.

3. Items that cannot usually be returned

• Opened, used, altered or incomplete products.
• Perishable goods, live plants or short-shelf-life items.
• Custom, special-order or personalised products.
• Personal-care goods, hazardous materials, flammable liquids or gases.
• Gift cards, clearance items or products marked non-returnable.

If an excluded item arrives damaged, defective or incorrect, contact us for review.

4. Start a return

1. Contact contact@khetishop.com.
2. Share your order number, registered mobile, reason and supporting media.
3. Wait for approval and instructions before sending anything.
4. Pack the complete item securely and hand it over as instructed.

5. Inspection and refunds

After receipt and inspection, we notify you of the decision. Approved refunds are initiated to the original payment method within 5 business days. Your bank or provider may need additional processing time. For Cash on Delivery, eligible payment details may be requested securely.

6. Replacement and cancellation

Where stock and the issue allow, we may offer a replacement; otherwise an approved refund may be issued. Cancellation can be requested before dispatch. Once packed or shipped, it may no longer be possible.