🏗️San Sebastián Framing & Drywall
Case Study · Construction

How San Sebastián put the phones on autopilot and kept its team on the job site

Between vendors, spam and leads from paid campaigns, the office phone was a full-time job on its own. Sprio's AI voice agent took most of it over, so estimators and project managers could stay focused on the build.

Client: San Sebastián Framing & DrywallIndustry: Construction · NYCDeployed: AI Voice Calling
80%
Of vendor calls now managed by AI
98%
Fewer spam calls reaching the team
87%
Better lead qualification from paid campaigns
24/7
Line answered, English and Spanish
The challenge

The phone kept pulling the team off the job site.

San Sebastián runs residential, commercial and multi-family projects across New York City. That means a constant stream of calls, suppliers, spam, and inbound leads from advertising, all landing on the same line, and all interrupting the people who should be estimating and managing builds.

🚚

Vendor calls never stopped

Material orders, delivery windows, and schedule changes with suppliers filled the day. Every one meant someone in the office had to stop what they were doing to pick up.

📵

Spam wasted real time

Robocalls and junk numbers hit the same line as vendors and clients, so the team burned hours screening calls that were never worth answering.

📣

Ad leads weren't qualified fast

Leads from paid campaigns came in but weren't screened or scoped quickly, so estimators chased tyre-kickers and ad spend was spread thin across weak leads.

👷

Estimators pulled off the work

The people who should be pricing jobs and running sites were answering the phone instead, which slowed quotes and project coordination.

What we did

One AI agent for the whole call line

Sprio answered the phone, handled the routine, screened the noise, and passed only real, scoped leads to the team.

🚚

Vendor & supplier calls

Sprio handles routine vendor calls end to end, order status, delivery confirmations and schedule changes, so the office is no longer the bottleneck.

  • 80%of vendor calls now handled by AI
🛡️

Spam screening

Robocalls and junk numbers are filtered before they ever reach a person, so the team only sees calls worth taking.

  • 98%reduction in spam calls reaching the team
📣

Campaign lead qualification

Every lead from a paid campaign gets an instant answer. Sprio asks project type, scope, timeline and location, and routes only qualified leads to an estimator.

  • 87%improvement in lead qualification from campaigns
The results

Less phone. More building.

80%

Of vendor calls handled by AI, freeing the office from routine phone work.

98%

Fewer spam calls, so the team's time goes to real vendors and clients.

87%

Better lead qualification from paid campaigns, so estimators work the leads worth pricing.

"Our estimators and PMs used to lose half the day to the phone. Now the routine vendor calls handle themselves, the spam is gone, and the leads that reach us are actually worth quoting."
Project Development · San Sebastián Framing & Drywall

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