Voice AI for Senior Care & Preventive Wellness in India

The scale

The numbers behind India's care gap

India has never had this many elderly citizens, and most of its healthcare infrastructure was not built for the number.

149M+

Indians aged 60+ (2022)

Rising to 194 million by 2031 — most healthcare infrastructure was never built for this many elderly citizens. UNFPA India Ageing Report 2023 ↗

50%

Chronic patients skip doses

Half of chronic-disease patients don't take medication as prescribed; adherence drops further in lower-income settings. A voice call in the patient's own language works where a text doesn't. WHO Adherence Report ↗

70%+

Never get mental-health care

Most people with mental-health conditions in India never access follow-up care — not for lack of clinicians, but a lack of contact between sessions. NIMHANS NMHS 2016 ↗

4M units

Annual blood deficit

India needs ~15 million units a year and collects ~11 million, leaving a persistent shortage that costs lives. National Blood Transfusion Council ↗

The care gap

Most health crises happen between appointments, not during them

Doctors, therapists and nurses see a patient for an hour. Sprio covers the other 167 hours of the week.

167 hrs

The weekly gap between a one-hour appointment and the next visit — where most deterioration goes unnoticed.

30 days

A typical follow-up interval. Missed doses, warning signs and skipped screenings pile up in between.

Silence between visits

Prescription given, follow-up in 30 days — then nothing. No check-in, no reminder, no one watching.

Missed doses no one sees

Medication skipped three times a week goes unnoticed until the next episode lands the patient back in hospital.

Therapy stops at the door

The session ends and the next one is four weeks away. Distress in between never reaches the therapist.

Screenings ignored for years

No outreach, no booking, no awareness of what a diagnostic package costs — until it's too late.

AI agents

Six agents built for senior care & preventive health

Six gaps in the care timeline that no human team covers at this scale today.

🧓

Daily Wellness Check-In Agent

Calls elderly patients at a fixed time every day in their preferred language. Asks how they feel, whether there is pain, and whether they took their morning medication — flags anything wrong and sends a daily report to the family. The family stops guessing; they know.

Hear a check-in call →

💊

Medication Adherence Agent

Calls diabetic, hypertensive and cardiac patients when a dose is due. Checks it was taken, asks about side effects, sets the next reminder, and notifies the physician if doses are missed. Works alongside the clinical team, not around it.

🧠

Post-Therapy Follow-Up Agent

Calls therapy clients between sessions using a well-being questionnaire set by the therapist. When a response signals urgency, it alerts the therapist immediately — before the next session, not after.

🩸

Blood Donor Recruitment Agent

Calls registered donors when a specific blood group is urgently required, checks eligibility and last donation date, and books a slot at the nearest centre. Blood banks respond to shortages in hours, not days.

🏠

Home Nursing Follow-Up Agent

Calls patients after each home-nurse visit to check care was delivered, documents complaints, and arranges the next visit on the same call. Problems surface before a formal complaint arrives.

🔬

Preventive Health Screening Agent

Calls people overdue for a checkup, explains which package fits their age and what it costs, and confirms the slot before the call ends — with home sample collection for those who can't travel.

Preventive health checkup

Preventive checkups start with a phone call

Most people know they should get a checkup. Almost none book one unless someone calls. Sprio makes that call for every overdue patient in your database.

Identify overdue patients automatically

Sprio connects to your HMIS or patient database and flags everyone who hasn't had a preventive checkup in over 12 months.

auto

Place a personalised outreach call

The agent calls each patient, explains which package fits their age and profile, mentions the price — and that Section 80D allows up to ₹5,000/year deduction for preventive checkups. No hard sell.

live

Book the appointment in the same call

If they agree, the agent books the slot against your diagnostic centre's calendar, with home sample collection offered for patients who cannot travel.

on-call

Confirm and remind on WhatsApp

Booking confirmation goes to the patient on WhatsApp, with an automatic reminder the day before to cut no-shows — no manual follow-up.

post-call

WhatsApp AI

Healthcare at home, managed through WhatsApp

Voice handles the check-in. WhatsApp handles the follow-through — as a natural conversation, not a bulk message.

💊

Medication confirmation

After the morning voice check-in, a calm, informational WhatsApp note goes to the family if a dose was missed.

📅

One-tap rescheduling

Checkup and home-nurse reminders arrive 24 hours before; patients reply to reschedule without calling anyone.

👪

Family alerts

When a check-in flags a concern, a structured WhatsApp alert goes to the family contact with exactly what was said.

🩸

Blood-donor urgency alerts

When a blood group is urgently needed, eligible donors get a WhatsApp with a direct link to book. Response drops from days to hours.

Why it matters

Care that scales where humans can't

Three gaps in Indian healthcare that voice AI is uniquely placed to close.

🧠

Mental health between sessions

India's treatment gap exceeds 70% partly because follow-up needs a human to pick up the phone. Sprio's post-therapy agent runs between sessions on its own, flagging urgent cases the moment they appear.

💊

Adherence at population scale

An SMS isn't enough for elderly or low-digital-literacy patients. A voice call in their language, at the right time, asking them to confirm the dose lands differently than a text they never open.

🩸

Blood networks that respond

India's 4-million-unit shortage is an outreach problem, not a willingness one. Sprio calls eligible donors within hours of a shortage alert — response time drops from days to hours.

Integrations

Connects to the systems healthcare providers already run

Sprio plugs into your patient database, booking system and communication stack. No workflow redesign needed.

Hospital Management Systems

Reads patient records, schedules and discharge summaries to trigger the right follow-up at the right time.

Home Care Platforms

Triggers post-visit follow-up calls automatically after each nurse visit is marked complete.

Diagnostic Booking Systems

Books preventive checkup slots against real-time availability during the live call.

Blood Bank Systems

Monitors inventory and triggers donor recruitment calls when a group falls below threshold.

CRM & Patient Engagement

Pulls contact details, language and last interaction so the agent is fully briefed before each call.

Mental Health Practice Tools

Places follow-up calls between sessions; urgent flags go straight to the treating clinician.

WhatsApp Business API

Meta-approved templates with prior consent; links, alerts and confirmations delivered to the patient.

Pharmacy & Prescription

Reads active prescriptions to know medications, last dispense and when to place a refill reminder.

Custom integrations for specific HMIS or EMR systems are available and typically completed in 2–4 weeks. Ask about your stack ↗

Trust & compliance

Built within India's healthcare & data-privacy framework

Data policy

DPDP Act 2023

Contact data and call logs are processed under the DPDP Act 2023. Sprio does not store clinical records; data is retained only as long as operationally required. meity.gov.in ↗

TRAI DND compliance

Outbound calls follow TRAI Do-Not-Disturb rules and permitted hours. Opt-outs are respected immediately and permanently. trai.gov.in ↗

Clinical boundaries

Agents never give medical advice, diagnoses or treatment recommendations. They escalate to the treating clinician whenever a response falls outside defined parameters.

WhatsApp consent

All patient-facing WhatsApp uses Meta-approved templates with prior consent. No unsolicited messages; patients can opt out anytime with a reply. business.whatsapp.com ↗

FAQ

Questions about Sprio for healthcare & senior care

Can Sprio's voice agent speak to elderly patients in regional languages?+

Yes. Sprio's wellness check-in and medication adherence agents speak in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali and other Indian languages. The language is set at the patient level so each call goes out in the elderly person's preferred language. No configuration is required by the patient.

How does the daily wellness check-in agent know when something is wrong?+

The agent asks a structured set of questions on each call: how the person feels, whether they had pain, whether they took medication, and whether they need anything. Responses that indicate distress, pain or a missed dose are flagged immediately and an alert is sent to the family member or care coordinator.

How does Sprio handle mental-health follow-up without crossing clinical boundaries?+

The post-therapy agent runs a structured well-being check between sessions using a questionnaire defined by the therapist. It does not provide therapy or clinical advice. When a response indicates urgency it immediately escalates to the therapist rather than attempting to manage the situation itself.

Which healthcare systems does Sprio integrate with?+

Hospital management systems, home-care platforms, diagnostic booking systems, CRM tools and the WhatsApp Business API. Custom integrations for specific HMIS or EMR systems are available and typically completed within 2 to 4 weeks.

Is Sprio suitable for smaller senior-care providers, not just large chains?+

Yes. Sprio works for organisations of any size, from a city-level home-care provider managing 200 patients to a national chain managing tens of thousands. It is priced per call and scales up or down with your patient volume.

Does Sprio comply with patient data-privacy regulations in India?+

Yes. Patient data is handled under the DPDP Act 2023. Sprio does not store sensitive medical records. Call logs and alert data are retained only as long as operationally required, and WhatsApp outreach uses Meta-approved templates with patient consent.

Voice AI for Senior Care & preventive wellness in India