Most of what goes wrong between doctor visits goes unnoticed. Sprio's voice and WhatsApp AI agents make daily check-in calls, remind chronic patients about medication, follow up after therapy, and book preventive screenings, all without a human operator.
The numbers behind India's growing elderly population, chronic disease burden, and healthcare access gap.
Doctors, therapists, and nurses see patients for an hour. Sprio covers the other 167 hours of the week.
Prescription given, follow-up scheduled in 30 days. Patient leaves.
Nobody knows. The family only realises when the next episode happens.
No outreach, no booking, no awareness of what a diagnostic package costs.
Home nursing follow-up call placed automatically. Any issue is logged and sent to the care coordinator.
Daily wellness check-in call to elderly patients. Medication confirmed. Any pain or distress flagged to family immediately.
Structured well-being check-in. Urgent responses escalated to the therapist before the next scheduled session.
Patients who haven't had a checkup in over a year receive a call, hear about packages, and book a slot with home sample collection.
Six agents. Six gaps in the care timeline that no human team covers at this scale today.
Calls elderly patients at a fixed time every day in their preferred language. Asks how they're feeling, whether there's any pain, and whether they took their morning medication. Flags anything that looks wrong and sends a daily report to the family or care coordinator. The family stops guessing. They know.
Calls diabetic, hypertensive, and cardiac patients at the time their dose is due. Checks whether they took it, asks about side effects, and sets the next reminder. If a dose is missed two or three days running, the treating physician or care manager gets a notification. The agent works alongside the clinical team, not around it.
Calls therapy clients between sessions using a well-being questionnaire set by the treating therapist. When a response signals distress or urgency, the agent alerts the therapist immediately. The therapist sees it before the next scheduled session, not after. No extra caseload. No manual calls to manage.
Calls registered blood donors when a specific blood group is urgently required. Explains the requirement, checks the donor's last donation date and current eligibility, and schedules a donation appointment at the nearest centre. Helps blood banks respond to shortages within hours rather than days.
Calls patients after each home nurse visit to ask how it went. Documents complaints, checks whether care was delivered as prescribed, and flags anything unusual to the coordinator. If a follow-up visit is needed, it gets arranged on the same call. Problems surface before the next visit, not after a formal complaint arrives.
Calls individuals who haven't had a health checkup in over a year. Tells them which package suits their age group, what it includes, and what it costs. If they want to book, the slot gets confirmed before the call ends. Home sample collection is offered for those who can't travel. The person who would never have booked ends up with a confirmed slot.
Most people know they should get a regular checkup. Almost none of them book one unless someone calls. Sprio makes that call for every patient in your database who is overdue.
Sprio connects to your HMIS or patient database and flags every individual who has not had a preventive health checkup in over 12 months.
The agent calls each patient, explains which package fits their age group and health profile, and mentions the price. No hard sell. The patient either books or they don't.
If the patient agrees, the agent books the slot directly against your diagnostic centre's calendar. A home sample collection option is offered for patients who cannot travel.
Booking confirmation goes to the patient's WhatsApp. A reminder is sent automatically the day before the appointment, reducing no-shows without any manual follow-up.
Tax note: Under Section 80D of the Income Tax Act, individuals can claim a deduction of up to Rs 5,000 per year for preventive health checkup expenses. Sprio's agent can mention this during the call to increase conversion.
Voice handles the check-in. WhatsApp handles the follow-through. Medication confirmations, appointment reminders, family alerts, and health report links all arrive on the patient's phone as a natural conversation, not a bulk message.
After the morning voice check-in, a WhatsApp message goes to the patient's family if a dose was missed. The message is calm and informational, not alarming.
Patients receive their checkup or home nurse visit reminder on WhatsApp 24 hours before. They can reply to reschedule without calling anyone.
When the daily wellness check-in flags a concern, a structured WhatsApp alert goes to the designated family contact with details of what was said. No interpretation needed.
When a specific blood group is urgently required, WhatsApp messages go out to eligible donors with a direct link to book their donation slot. Response time drops from days to hours.
Three areas where a phone call does what a text notification cannot.
India's mental health treatment gap exceeds 70 percent partly because follow-up care requires a human to pick up a phone. Sprio's post-therapy agent runs between sessions on its own, flagging urgent cases the moment they appear.
Sending an SMS reminder is not enough for elderly patients or those with low digital literacy. A voice call in their language, at the right time, asking them to confirm they have taken the dose, has a fundamentally different impact than a text notification they may never open.
India's 4 million unit annual blood shortage is a logistics and outreach problem, not a willingness problem. Sprio's blood donor recruitment agent calls eligible donors within hours of a shortage alert. Response time drops from days to a few hours.
Sprio plugs into your existing patient database, booking system, and communication stack. No workflow redesign needed.
Reads patient records, appointment schedules, and discharge summaries to trigger the right follow-up at the right time.
Connects to your home care scheduling system to trigger post-visit follow-up calls automatically after each nurse visit is marked complete.
Books preventive health checkup slots directly against your diagnostic centre's real-time availability during the live outbound call.
Monitors blood group inventory levels and triggers donor recruitment calls automatically when a specific group falls below threshold.
Pulls patient contact details, language preferences, care status, and last interaction date before each call so the agent is fully briefed.
Connects to therapist scheduling systems so follow-up calls are placed between sessions and urgent flags go directly to the treating clinician.
All WhatsApp messages use Meta-approved templates and require prior patient consent. Appointment links, care alerts, and confirmations delivered directly to the patient's phone.
Reads active prescription data to know which medications a patient is on, when they were last dispensed, and when a refill reminder should be placed.
Patient data is sensitive. Here is exactly how Sprio handles it.
Patient contact data and call logs are processed under the Digital Personal Data Protection Act 2023. Sprio does not store clinical records. Data is retained only for the duration operationally required.
meity.gov.inAll outbound voice calls follow TRAI Do-Not-Disturb regulations. Calls are placed only during permitted hours. Patient opt-outs are respected immediately and permanently.
trai.gov.inSprio's agents do not provide medical advice, diagnoses, or treatment recommendations. All agents are configured to escalate to the treating clinician when a response falls outside defined parameters.
All patient-facing WhatsApp messages use Meta-approved templates with prior consent. No unsolicited messages. Patients can opt out of WhatsApp outreach at any time through a simple reply.
business.whatsapp.comWe run a live demo using your patient type, your language, and your care workflow. No slides. You hear the actual call.